Returns & Exchanges
At Softies, we want you to feel as comfortable in our clothes as you do in your own skin, which is why we offer a 30-day hassle-free return policy on all unworn items. If your purchase isn't the perfect fit, we are happy to provide a full refund or exchange to ensure your complete satisfaction.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Place the unwashed and unworn items with original tags attached into the original shipping mailer or a secure box of your choice.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your package.
Drop Off and Relax
Hand your package to the designated carrier; once we receive and inspect your items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing