Frequently Asked Questions
Everything you need to know about your Softies experience.
What materials are Softies products made from?
We prioritize comfort and sustainability by using 100% organic cotton, bamboo blends, and premium recycled fibers to ensure our clothing is as gentle on the skin as it is on the planet.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return or exchange unworn items with original tags still attached.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my Softies garments?
To maintain the softness of your items, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or air drying.